Shipping & Returns

Shipping

  1. If your order is to be shipped to a NON UK address and where products are marked larger size product; additional shipping may be charges due to postal company package size restrictions. If you order value is more than £50 there will be no addtional charge.                                             
  2. International standard shipping is used on non-uk orders less than £30, this does not include tracking or insurance, are therefore at your own risk. We always have proof of shipping if required. if you wish to use faster Tracked shipping contact us before payment. (This method of lower cost shipping for small orders was requested by many customers due to increasing postal charges.)

Returns

Returned items will only be accepted if they remain unopened, unused and in the original packaging.

You agree to pay the postage/shipping cost to return the item to us.

If you are however returning the items because they are damaged, faulty or in any way defective then we will refund cost on receipt of the goods.

We recommend that you use a recorded delivery service. for returns, as we cannot be held responsible for lost or damaged items in transit.

Refunds will be made using the same method used to pay for your order within 5 working days of us receiving your return.

You notify us by e-mail of your intention to return the goods within 7 days
Returns must be made within 28 days of receipt.
Goods must be returned in their original packaging, undamaged and in an unused condition.
Goods must be returned at customer's expense, refunds do not include original P&P

If an item is damaged or your receive an incorrect item please inform us by e-mail within 7 days of delivery.

The items must be returned to us within 28 days of purchase. Please note that we are unable to accept your return if we have not been notified first.